Terms & Conditions

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments.  If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping & Handling

UK Standard Delivery - Free
Royal Mail 2nd Class - Delivery within 2-3 working days from dispatch.

UK First Class Delivery - £1.95
Royal Mail 1st Class - Delivery within 1-2 working days from dispatch.

Orders placed before 3pm are processed and posted the same working day (Mon-Fri). Orders placed over the weekend are processed and posted on Monday.

UK Next Day Delivery - £9.95
Royal Mail Special Delivery Guaranteed (1pm).

UK Next Day Delivery (Saturday Guarantee) - £12.95
Royal Mail Special Delivery Guaranteed (Saturday Delivery).

Orders must be placed before 12pm to guarantee Next Day Delivery. Orders placed over the weekend will be processed and posted on Monday so would arrive before 1pm on Tuesday.

Europe - Standard Delivery - £6.95
Royal Mail Standard Airmail - Delivery within 3-5 working days from dispatch.

Rest of World - Standard Delivery - £8.95
Royal Mail Standard Airmail - Delivery within 5-7 working days from dispatch.

All orders are shipped from the UK. Any additional charges for customs clearance into other countries must be borne by you. We have no control over these charges and unfortunately can't predict what they might be.

We'll do everything we can to make sure your order arrives on time, but please allow for any adverse conditions which might affect deliveries from the UK to your area, including (but not limited to) extreme weather or disruption to postal services / airlines.

Delivery Schedule

We deliver your order right away subject to stock being available. Orders placed before 3pm are usually processed and posted out the same working day (Mon-Fri)  International orders are generally received in under 10 days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union,  20% VAT is added.  All other orders are VAT free.

Guarantee

We guarantee your satisfaction. If you're not completely happy with an item, we'll exchange it or give you a refund, provided that it's returned to us in its original condition & packaging, unworn, unwashed, and with all labels attached.

Please make sure that briefs/thongs/swimwear etc. are tried on over your own underwear. When trying on bras please avoid make up or lotions coming into contact with the item. In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.

UK returns need to be received back by us within 30 days of receiving your order.
Four days should be allowed for postage, so please make sure your item is posted within 26 days of receipt. Make sure you get proof of postage from the post office, so that we can still complete your return if it gets lost on its way back to us. You should keep this proof until you've received your refund or replacement.

For orders shipped to addresses outside the UK we need to receive your return within 30 days.
10 days should be allowed for postage, so please make sure your item is posted within 20 days of receipt. You'll need to pay return postage for all orders sent outside the UK. Please mark your package clearly as 'RETURNED GOODS' to avoid delays at customs. We suggest you use an insured, traceable shipping method and keep your shipping documentation so that you can make a claim with the carrier if it gets lost.

Your rights to return goods are protected under the EU Distance Selling Directive.

Any goods returned should be in saleable condition to:-

Glamour Secrets Ltd
Suite 73, Bowers Mill
Branch Road
Barkisland
Halifax
HX4 0AD
UNITED KINGDOM

Please include your order number, full address and reason for return.

Adhesive/Silicone Products

DO NOT USE adhesive/silicone products if you have sensitive skin, if you have ANY skin disorder, sun damage, sunburn, open cuts, if you have any sensitivity or allergy to adhesives/silicone or if your upper chest, chest or breasts have been exposed to the sun (you may have minor sun damage, burn or sensitivity without knowing it) because your skin could develop an irritation, blister or a rash.

You are responsible for the correct use of these products and you agree to use these products at your own risk.

Anyone at anytime can develop an irritation to adhesive/silicone even if you have used this type of product before without a reaction. Do not use if you have had vitiligo or a family history of it. Hyperpigmentation, depigmentation and vitiligo are conditions of the skin and not the product and we will not be liable for any incidental or consequential damages resulting from the use of this product.

Liability is limited to the replacement cost of the product, should you have any concerns please do not use and please return this item to Glamour Secrets Ltd with a valid receipt and we will refund you.

If you proceed to use any adhesive/silicone products please note that we do not recommend you wear them for more than 8 hours and you do so at your own risk.

It is important that you fully read and follow the instructions provided with any adhesive/silicone products.

We also recommend that you always take a sensitivity test before wearing and always remove the any adhesive/silicone product immediately should any irritation, burning or redness occur.

TAKE A SENSITIVITY TEST - even if you have used adhesive/silicone products before!

Always try the product at least 24 hours prior to use. Plan to test the product for up to four hours, if you experience any itching, irritation, burning or discomforting sensations of any kind during this test remove the product immediately - we do not recommend that you continue with the use of this product if you have experienced any irritation during this test.

It is important to note that our bodies change on a daily basis and a sensitivity test is no guarantee that your skin will not react when you come to wear the adhesive/silicone product again, body chemistry can change for all sorts of reasons - again, if any irritation, burning or redness etc occurs remove the adhesive/silicone product immediately.

If you have any queries or wish to speak to someone regarding any of our products please call Glamour Secrets Ltd on +44 (0) 1422 646 626

FAST - FREE UK DELIVERY

Orders placed before 3pm are sent out the same working day!

NEXT DAY DELIVERY

Upgrade to Next Day Delivery - Guarateed before 1pm!

WORLDWIDE DELIVERY

We are more than happy to accept International Orders!

GREAT CUSTOMER SERVICE!

We are alway happy to help! Call us on 01422 646626

Glamour Secrets Ltd © 2018